After receiving triennial, unannounced visits from The Joint Commission this summer, Arbour-HRI Hospital, Pembroke Hospital and Westwood Lodge (including Lowell Treatment Center and The Boston Center) received positive survey results in response to the review of its standards.

The Joint Commission (TJC) is dedicated to continuously improving the safety and quality of the nation’s health care through voluntary accreditation. TJC’s on-site survey of Arbour-HRI Hospital occurred in July and the survey for Pembroke Hospital and Westwood Lodge took place in September.

The Hospitals were evaluated against a set of national standards by a team experienced in the delivery of behavioral health care services. These standards address the organization’s level of performance in key functional areas, such as patient rights, patient treatment and life safety, and infection control. As part of protocol, the hospitals have 45 and 60 days from the conclusion of the surveys to follow up with corrective actions for direct and indirect findings, respectively.

“There are always areas of compliance that you learn from and new standards every year,” explained Lisa Pappone, director of clinical and quality services. “Overall, I think both surveys went well.”

All three hospitals received limited direct impact findings, and The Joint Commission provided positive feedback on patient care at each facility. At Arbour-HRI Hospital, TJC was impressed with the structure of patient rounds on the inpatient units, as well as its revisions and continued upgrades to its electronic medical records system. The survey team was also impressed with the Hospital’s Cultural Diversity training, which was described as “one of the best.”

At Westwood and Pembroke the surveyors were especially impressed with the continued commitment and facility and clinical improvement throughout the facilities, including patient care and treatment planning processes.